Policies

Shipping & Returns

Shipping Charges 

Shipping charges are estimated during checkout for orders that are less then 150lbs. Single items over 150 lbs cannot be shipped via UPS and must be shipped freight. In this case you will be notified of shipping charges and your order will not ship until these charges are confirmed.

Shipping Times

Most orders are shipped from Utica, NY by UPS Ground within 1-2 days. If an order is placed on a weekend or holiday it will normally be shipped the next business day.

Returns

Returns are not accepted more than 30 days after shipment. No returns will be accepted for any reason without written approval. To request a return authorization please E-Mail us at customerservice@clementenovelties.com and include your original order number. No refunds will be given on shipping charges. Any product returned must be shipped back prepaid at the customer’s expense. All returns are subject to a restocking charge of 25%. Food products and food packaging materials cannot be returned. Any item that has been used, assembled or is not in the original carton cannot be returned.


Privacy Policy

This privacy notice discloses the privacy practices for www.clementepopcorn.com. This privacy notice applies solely to information collected by this web site.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.  You may opt out of any future contacts from us at any time

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.